Ramon - Customer Service & Dispatch Professional with Diverse Technical Skills

Piedras Negras, Coahuila, MexicoRemoteen

Promoted from CSR to Dispatcher/Tech Support at MR. REKEY LOCKSMITH CO.

Handled nationwide work order routing and verification processes

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing work orders, dispatching technicians nationwide, and engaging clients to ensure smooth operations and customer satisfaction.

Video Resume

Key Achievements

Transitioned from Opener to Closer in sales calls at SYMBIO, demonstrating role flexibility

Skills

Email RequestsIntermediate

Processed and managed email-based requests for work orders in a locksmith company.

RoutingIntermediate

Assigned work orders to technicians based on their skills and workload for efficient dispatch.

Work Order ProcessingIntermediate

Reviewed and confirmed correctness of work orders to ensure proper execution nationwide.

Cold CallingIntermediate

Engaged prospective clients through cold calls, presenting company services and benefits.

Client EngagementIntermediate

Experience

CSR/DISPATCHER/TECH SUPPORT

MR. REKEY LOCKSMITH CO.

10/19 - 07/22

Started as a CSR creating Emails Requests into work orders, Responsible for routing my assigned city, Promoted to Dispatcher/Tech Support, Responsible for confirming every city (Nation Wide) was routed correctly, Check every work order so that it was processed correctly

OPENER/CLOSER-COLD CALLER

SYMBIO

07/22 - CURRENTLY ACTIVE

Started off as an 'Opener', introducing the purpose of the call, Transferred to the 'Closers', Promoted to a 'Closer', handing off the details and benefits of the call