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Ram
Bilingual Sales support y Customer Success
Video resume
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Competencies
Demonstrated experience with Key Account Management.
Demonstrated experience with Customer Success.
Demonstrated experience with Logistics management.
Demonstrated experience with Supplier management.
Demonstrated experience with Customer relationship management.
Education
Languages
Summary
Bilingual Sales support y Customer Success open to new opportunities
Experience
Bilingual Sales support y Customer Success
Key account management by having regular check-ins, order updates, and driving the e-commerce platform.. Notify customers about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.. Mentor CSR I’s by providing training and working with them on troubleshooting/escalations.. Managed Customer Concerns/Credits/Invoices and process return authorizations.. Collaborate directly with cross functional Teams to troubleshoot customer issues.. Work with the Logistic teams to update, plan, and revise delivery schedules.
Bilingual Reactive Planner
Supported commercial quotes and customer order lifecycle management with pricing verification and documentation.. Collaborated with account, product, and supply chain teams to resolve order and fulfillment challenges.. Developed resourcing and fulfillment plans, improving service delivery and forecast accuracy.. Managed 3PL warehouse performance, KPIs, returns, inventory accuracy, and logistics cost control.
Purchase / Logistics coordinator
Collaborating with management to create, review and amend contracts as needed.. Maintaining supplier database and setup vendors as needed.. Generating PO’s, expedite orders, manage status of purchasing needs and communicate delays or issues as required.. Reviewing invoices for price and/or quantity discrepancies and follow guidelines to resolve discrepancies.. Generating and maintaining the master list of all routes and trips for deliveries, ensuring all required information is included.. Providing customers with information regarding orders.. Creating and developing RFI/FRQ/RFP as required.. Issue documents to vendors, managing competitive bid solicitations, analysis and evaluations.. Entering data, updating files and supporting sales team by monitoring POs.. Providing support to warehouses in US, CAN, MEX and managing inventory allocations.. Assisting Co-founders and sales team on travel bookings (US-CAN-MEX)
Bilingual Sales and Customer Service Specialist
Coordinating International travel reservations for President and executives; flights, car rentals, train, hotel/restaurant reservations.. Creating, organizing and executing meetings/visits with customers and suppliers globally as well as planning, coordinating and attending industry events worldwide.. Assisting in the implementation and on-boarding of new National and Key Account programs.. Preparing contracts, reviewing vendor compliance documentation.. Creating and submitting POs, invoices, A/R reconciliation.. Selecting, building, developing and maintaining strategic long-term partnerships with core vendors, customers.. Creating and participating in RFQs, RFPs, and tenders for retailers, supermarket chains.. Building reports to update customers and vendors about inventory, cross-trade shipments forecast and day to day follow-up on Ocean, road, and rail for FTLs and LTLs.. Liaison between Vendors, Freight Forwarders to ensure all shipments flow through the export process, providing 'Door to Door' service from receiving a PO to final destination.. Providing general administrative support to KAM and VP of Sales.. Reviewing and analyzing markets to identify business opportunities.
Bilingual Customer Service
Talking to customers over the phone, email, or chat to resolve any questions or concerns.. Documenting and updating customer records in the computer system.. Upselling products or services to customers, if appropriate.. Escalating customer complaints and/or calls to manager when necessary.. Providing feedback and recommendations to manager on ways the company could improve.
Bilingual Senior Administrative support
Responsible for sending out all client and representative changes to the Fund Companies.. Reviewing and fixing daily, all non-financial updates, input errors, rejects from the Funds Messaging system.. Distributing incoming mail, preparing letters and providing client service to dealers assigned.. Filing all settlement reports and ensure all trades are processed and paid on a timely basis.. Following up sales results in the Investment Department in order to direct payments and commissions to advisors.. Preparing month-end reconciliations for the Accounting Department in Quebec.
Bilingual Sales support & Customer Success
Coordinated inbound and outbound shipments to ensure on-time delivery to customers and distribution centers.. Managed end-to-end Key Accounts order process, from order entry to delivery order updates, and driving the e-commerce platform.. Handled purchase orders, credit/debit notes, invoices, process returns, customer requests and monitor order status and proactively resolve issues.. Notified customers about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.. Worked with the logistic team to update, plan, and revise delivery schedules.. Responded general inquiries over the phone/in-person and directing them to the appropriate department.
Bilingual Project Coordinator
Managed contracts and strategic relationships with external agencies for marketing, PR, media buying, and events.. Negotiated service agreements and coordinated supplier execution for large-scale trade and consumer events.. Oversaw promotional teams, budgets, and reporting, ensuring alignment with contractual deliverables.. Produced market research, sales analytics, and inventory reporting for senior leadership.
Skills
Video Transcript
Customer Service Representative
Hello, my name is Ramjes and I'm excited to send my application for the customer service position. I have several years of experience providing frontline bilingual administrative sales and customer success support. I've developed different skills and procedures required by this position. I've also integrated myself globally and I bring a high level of energy and motivation combined with dynamism, able to work independently as well as collaborating with cross-functional teams.