This is my profileContact via CazVidRahul
Operations Supervisor
Contact
Competencies
Demonstrated experience with Team Leadership & Training.
Demonstrated experience with Process Improvement.
Demonstrated experience with Shift Management.
Demonstrated experience with Guest Relations.
Demonstrated experience with Night Auditing.
Education
Summary
Professional profile
Experience
Operations Supervisor
Led a large front-desk team, managing all phases of the guest cycle including check-in/check-out, payment processing, and inquiry resolution, ensuring adherence to established procedures.. Trained and onboarded new employees on daily operations, standards, and customer service protocols, enhancing team performance and guest satisfaction.. Fostered strong customer relationships to ensure a high-quality experience throughout their stay, addressing concerns promptly.. Supported broad hotel operations by collaborating with the maintenance department to ensure facility functionality.. Conducted financial system reviews to assess and reinforce cost control measures, contributing to budgetary goals.. Orchestrated complex scheduling and itinerary coordination for clients and personnel, optimizing resource allocation.
General Accountant
Managed full-cycle accounts payable and receivable; processed invoices and payments, and identified aging balances for collections.. Maintained precise financial records by performing detailed account reconciliations and resolving discrepancies in a timely manner.. Executed month-end and year-end closing procedures, preparing accurate financial statements and supporting documentation.. Utilized accounting software (QuickBooks, Yardi, InfoTracker) to update ledgers, journals, and transaction records.. Analyzed financial documents and statements for accuracy, providing crucial data for senior leadership's decision-making.. Collaborated with senior staff to produce timely and compliant financial reports.
Night Auditor / Front Desk Supervisor
Performed comprehensive night audit duties, including verifying daily room occupancy, reviewing hotel revenue, and balancing all cash/credit transactions.. Reset financial systems for the next day's operations and prepared detailed end-of day reports for General Manager review.. Managed all front desk activities during the night shift, handling late check-ins and providing detailed information on resort amenities.. Applied strong mathematical and analytical skills to audit figures, calculate totals, and correct issues within physical and digital files.. Assessed daily checklists and planned shift workflows efficiently to meet all operational requirements.