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Customer Service Specialist with 5+ years in banking, technical support, and interpretation
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Competencies
Handled banking, credit card disputes, and general customer inquiries, ensuring resolution and satisfaction.
Provided troubleshooting and support for cable, dish services, and digital banking issues.
Performed English-Spanish interpretation for medical, legal, and emergency calls, maintaining confidentiality.
Utilized CRM systems and advanced Excel skills for data management, reporting, and support processes.
Education
Languages
Summary
Experienced in banking, digital banking, technical support, and interpretation, with a strong focus on customer satisfaction and problem resolution across diverse industries.
Key Achievements
- Provided comprehensive support for banking and credit card services, maintaining high customer satisfaction and compliance.
- Delivered accurate English–Spanish interpretation in medical, legal, and emergency scenarios, ensuring confidentiality and cultural accuracy.
- Assisted customers with digital banking services, handling transactions and resolving online banking issues for improved user experience.
Experience
Customer Care Professional – Banking (Credit Cards)
Provided banking and credit card support, Resolved billing disputes and account inquiries, Ensured compliance, Maintained high customer satisfaction
Freelance Medical & Legal Interpreter
Delivered accurate English–Spanish interpretation for medical, legal, and emergency calls, Maintained confidentiality and cultural accuracy
Customer Care Advisor – Digital Banking
Assisted customers with savings accounts, Provided digital banking services, Handled transactions and online banking issues
Customer Service Specialist – Technical Support & Billing
Provided technical support and billing assistance for Cable/Dish services, Handled service changes and troubleshooting