Raffaello - Bilingual Customer Service & Sales Coordinator at FOUNDEVER COLOMBIA

Colombia, Huila Department, Colombiaen

Enhanced sales skills and appointment setting efficiency through extensive campaign experience at Realtor.com

Managed and coordinated customer interactions, improving client engagement and satisfaction

Published on CazVid

Summary

Versatile professional with a background in customer service, sales, and team management. Skilled in bilingual communication, appointment setting, and operational coordination, with a strong focus on client satisfaction and process improvement.

Key Achievements

Led operations as Manager at Claraluz Eco-Lodging and Organic Farm, overseeing sustainable practices and team management

Skills

Customer ServiceAdvanced

Proven ability to manage customer interactions effectively, ensuring high satisfaction and retention.

Sales & Appointment SettingIntermediate

Skilled in generating leads, setting appointments, and closing sales through persuasive communication.

Team CoordinationIntermediate

Experienced in coordinating team efforts and managing operations in diverse environments.

Bilingual CommunicationExpert

Fluent in English and Spanish, facilitating effective cross-cultural communication.

Experience

MANAGER

CLARALUZ ECO-LODGING AND ORGANIC FARM

2016 - 2020

BILINGUAL CUSTOMER SERVICE AGENT

TELEPERFORMANCE COLOMBIA

2022 - 2023

BILINGUAL COORDINATOR AGENT FOR REALTOR.COM

FOUNDEVER COLOMBIA

2023 - PRESENT

THROUGH MONTHS OF WORKING THROUGH THE CAMPAIGN OF REALTOR.COM I HAVE IMPROVED ON MY SALES SKILLS WHILE SETTING APPOINTMENTS FOR THE CONSUMERS AND PRIOR TO DEALING WITH THE INTERACTIONS I HAVE GAINED AN UNDERSTANDING OF EACH CONSUMER WITH UNIQUE SITUATIONS ON THEIR FINANCIAL, SOCIAL, ECONOMICAL AND THEIR HEALTH NEEDS.