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Customer Service and Account Management with 5+ years of experience
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Competencies
Ensured consistent and dependable support in customer and employee interactions.
Accurately responded to inquiries and managed account details diligently.
Addressed customer concerns and conflict resolution effectively.
Collaborated with colleagues to ensure seamless customer service and support processes.
Education
Languages
Summary
Experienced in customer relations, HR support, and account management across diverse industries, with strong interpersonal and problem-solving skills.
Key Achievements
- Provided high-quality customer service and built professional relationships at IConcentrix Costa Rica, S.A.
- Handled employee HR inquiries and provided accurate responses at Amazon Support Services C.R.
- Managed customer accounts and negotiated payment plans at Encore Capital Group
Experience
Advisor
Provide outstanding customer service, Build professional relationships with customers, Respond to inquiries accurately and timely
ERC Sr. Associate
Assist employees with HR inquiries, Provide accurate responses to employee questions
Account Manager
Manage customer accounts, Negotiate payment arrangements
Casino Pit Boss
Ensure productivity on gaming tables, Follow table game rules