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Rafael
Customer Service with 10 years of experience in BPO
Video resume
Customer Service and Administrative Assistant
Address customer inquiries, resolve complaints, and assist with various administrative duties like scheduling, record-keeping, and correspondence.
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceExpert
Provided effective support to customers, ensuring satisfaction and issue resolution.
Active ListeningAdvanced
Engaged attentively with customers to understand their needs and concerns.
Administrative SupportIntermediate
Handled scheduling, record-keeping, and correspondence activities efficiently.
Problem SolvingAdvanced
Resolved customer issues proactively to enhance service quality.
Summary
Experienced customer service representative with 10 years of expertise in BPO environments, skilled in client communication, problem solving, and administrative duties.
Key Achievements
- Managed customer inquiries and resolved complaints efficiently in a BPO setting.
- Developed key skills such as active listening, problem solving, and attention to detail.
- Responsible for administrative duties including scheduling, record-keeping, and correspondence.
Skills
Customer ServiceActive ListeningAdministrative SupportProblem Solving
Published on CazVid - Jul 3, 2025