Lucy - Facilities Management Leader with 10+ years in service delivery and client relations

Alexandra, Gauteng, South Africaen

Led operational strategies at Tsebo Group, improving service efficiency and client satisfaction across multiple locations.

Managed compliance with ISO standards and HSE regulations, ensuring safety and sustainability in facilities operations.

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Summary

Experienced Chief Liaison Officer specializing in integrated facilities management, compliance, and sustainability. Skilled in operational strategies, client relations, and team leadership to deliver high-quality services.

Key Achievements

Directed integrated facilities services, including cleaning, catering, security, and maintenance, fostering sustainability initiatives.

Skills

Facilities ManagementExpert

Directed facilities operations, ensuring service quality, compliance, and sustainability across client sites.

Client Relationship ManagementAdvanced

Managed client interactions to ensure high satisfaction, retention, and prompt issue resolution.

Health, Safety, and Environmental ComplianceAdvanced

Ensured operational adherence to safety and environmental standards through audits and policy implementation.

Project ManagementIntermediate

Developed and implemented operational strategies to support service delivery and operational efficiency.

Sustainability PracticesIntermediate

Led sustainability initiatives by integrating eco-friendly practices into daily operations.

Experience

Chief Liaison Officer

Tsebo Group (Seconded to Accenture South Africa)

March 2020 - Present

Oversee integrated facilities management services, including cleaning, catering, security, and maintenance across multiple client sites., Develop and implement operational strategies to enhance service delivery and cost efficiency., Manage client relationships to ensure satisfaction and retention...

Storeman

Tsebo Group (Seconded to ABSA)

January 2020 - March 2020

Received and inspected goods, ensuring accuracy in quantity and quality., Managed inventory systems and maintained accurate stock records., Organized stock storage for optimal space utilization and FIFO compliance., Ensured compliance with health, safety, and cleanliness standards., Monitored stock...