This profile is written in Spanish
Fine Dining - Restaurant General Manager
Experiencia demostrada en ServSafe Manager.
Experiencia demostrada en Toast POS Management.
Experiencia demostrada en Micros POS.
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Microsoft Word.
Fine Dining - Restaurant General Manager buscando nuevas oportunidades
Built the opening cocktail and beverage program from scratch for the property's early activation phase, setting the standard for member-facing service ahead of full launch.. Partnered with Discovery Land Company's VP of Culinary and VP of F&B to finalize, approve, and place initial FF&E and OS&E orders for a new luxury property.. Designed sales-tour dining experiences for prospective and current members, directly supporting the sales and membership pipeline.. Established a farm-to-table menu program in partnership with on-site farmers.. Owns operational budget management, implementing CFO-directed financial systems.
Grew beverage sales from 15% to 30% of total revenue by rebuilding the beverage program and launching a new happy hour concept.. Negotiated new liquor and distribution partnerships, securing lasting supplier relationships.. Directed daily FOH operations while owning payroll accuracy — timecard review and tip-sheet reconciliation.. Authored SOPs, position-specific checklists, and pre-shift templates that standardized service across the team.. Sold and executed private events and large-party dinners.
Managed Excel-based tip-sheet payroll processing for a 75+ person tipped workforce.. Created the full cocktail program for Lido's Bayside Bar, Monterrey Bar, and special events.. Secured and managed brand partnerships for event placements and cocktail-menu sponsorships.. Owned SOP enforcement across service standards, floor setup, and guest satisfaction.. Coordinated state-mandated Food and Alcohol Safety certification training for the team.
Led facilities maintenance and rooftop operations while overseeing management across 3 venues and 30+ employees.. Managed vendor relations across 12 supplier partnerships.. Reported directly to the Director of Hospitality and ownership on daily operations.. Owned hiring, training, and retention for front-of-house staff.
Engaged concurrently with The Citadel to set bar-management SOPs for client venues.. Built distributor and liquor-representative relationships and led cocktail/mocktail development.. Streamlined large-batch beverage preparation for a third-party catering partner.
Delivered FOH brand service standard training and corrected food/beverage quality gaps.. Led training sessions with liquor, wine, and beer representatives.