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Rachel
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Competencies
Demonstrated experience with Attention to Detail.
Demonstrated experience with Analytical Problem Resolution.
Demonstrated experience with Case Management.
Demonstrated experience with Interpretive Fluency.
Education
Languages
Summary
Professional profile
Experience
Tech Support
Provided technical support, troubleshooting issues and guiding customers to solutions.. Monitored systems remotely and coordinated repairs, maintaining calm under pressure and delivering clear assistance, especially to senior clients.
University internships
Conducted bilingual instruction in Science, Math, and Religion within public and private schools.. Leveraged assertive communication for classroom problem resolution and student reporting, fostering academic success through immersive English teaching.
Customer Care
Managed high-pressure logistics by optimizing travel routes for passengers facing emergencies, delays, or cancellations.. Demonstrated expert problem resolution and assertive communication while managing reservations and processing complex refunds.. Leveraged high attention to detail to ensure compliance with airline policies and seamless workflow oversight.
Legal Assistant
Managed client intake for an immigration law firm, assessing eligibility for relief strategies such as VAWA, SIJ, and T/U Visas.. Conducted initial screenings, documented detailed case notes with justification for eligibility, and scheduled timely attorney consultations.. Supported case conversion by aligning client needs with appropriate legal pathways.
Skills
Video Transcript
Virtual assistant
Hi there, this is Rachel. I just wanted to let you know that I have worked in Bialyne-Walko, CNRs, during two years where I have developed different skills. I can say that I have developed the leadership, ownership, responsibility, and the capacity to learn about the mistakes. When we are leader, we have to learn about move forward even if we get mistakes and also to handle people.