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Receptionist
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Competencies
Utilized for developing dynamic and interactive web applications.
Applied in building responsive user interfaces and single-page applications.
Design and implementation of responsive web pages.
Managed code repositories and collaborated with team via Git.
Education
Summary
Experienced Software Developer specializing in web development with a strong focus on JavaScript frameworks and UI design.
Key Achievements
- Led the development of a customer portal that streamlined user onboarding.
- Collaborated with cross-functional teams to deliver project milestones on time.
- Enhanced application performance through code optimization and debugging.
Experience
Receptionist
Managed a busy front desk, answering and directing calls, greeting patients, scheduling and confirming appointments, and accurately entering appointment details into the clinic system., Maintained up-to-date digital patient records, including routine data entry for personal information, referrals, and treatment notes., Processed and submitted insurance claims, followed up on outstanding claims, and ensured accurate documentation for billing and payments., Coordinated referrals to specialists and communicated with external clinics, tracking updates and logging all relevant information in patient records., Handled patient inquiries via phone and email, resolving scheduling and treatment questions efficiently while documenting interactions as needed., Resolved conflicts and de-escalated situations with professionalism, maintaining thorough records of interactions., Monitored and responded to office emails, ensuring timely issue resolution and proper documentation in the digital system., Maintained patient confidentiality and compliance with privacy policies, including secure handling of all digital records and data entry protocols.
Hairdresser
Duties included developing and maintaining relationships with regular customers and other stakeholders to promote customer satisfaction and ensure regular business., Gained significant experience in working effectively under pressure while serving client needs., Maintained the image and status of the business by exemplifying excellence in client service., Collaborated with numerous team members to direct customers and serve clients in high volumes., Managed administrative tasks, including scheduling appointments, processing client transactions, and maintaining customer records in the system, which involved regular data entry and accurate updating of client files.
Owner/Operator & General Manager
Founded a boutique salon in 2013, specializing in premium hair and nail care services, and maintained accurate service and client records to support daily operations., Managed internal business operations, including budgets and client information, and performed the duties of a general manager, including employee training, scheduling, and management, which required regular data entry, updating client records, tracking appointments, and maintaining financial logs., Interviewed qualified candidates and performed rigorous evaluations, hiring a skilled hairstylist and two accomplished nail technicians. Directed their performance and development, including keeping internal HR files and onboarding documents updated in the system., Delivered comprehensive training to my staff to become self-reliant and better able to deliver exceptional client experiences while upholding the salon's brand image, using organized digital training materials and inputting staff progress or scheduling updates as needed.