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Acting Manager: Death Adjudication
Led the compilation and analysis of comprehensive monthly claims reports to ensure accurate and timely adjudication outcomes.. Streamlined and optimized death adjudication processes, significantly enhancing departmental efficiency and reducing case turnaround times.. Managed a substantial and complex caseload while ensuring strict adherence to all regulatory standards and company policies.. Collaborated with cross-functional teams, including medical and legal experts, to refine and optimize claim resolution workflows.. Implemented robust quality control measures to improve assessment accuracy and minimize errors.. Provided dedicated leadership and mentorship to team members, cultivating a high-performance and accountable work environment.. Played a key role in the development and implementation of new policies governing death adjudication procedures.
Acting Team Lead: Loss of Support Section
Directed the unit's preliminary assessment of both standard and litigated claims.. Actively managed and controlled the litigation process to strategically facilitate early settlements.. Reported on critical trial outcomes and out-of-court settlements to senior management.. Verified and approved manual and system-generated settlement offers.. Monitored and ensured unit-wide compliance with RAF policies, procedures, and processes.