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Software Developer with 5+ years of full-stack experience in fintech
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Competencies
Used extensively for frontend development and client-side scripting.
Developed interactive web applications and components for customer interfaces.
Designed and integrated RESTful services to ensure smooth communication between services.
Worked with SQL and NoSQL databases to efficiently store and retrieve application data.
Summary
Experienced full-stack developer specializing in payment systems and financial applications with a focus on scalable architecture.
Key Achievements
- Led development of a scalable payment processing platform utilized by over 50 clients.
- Contributed to the migration of legacy systems to microservices architecture, improving system maintainability.
- Designed and implemented new features in the core banking application, enhancing user experience and functionality.
Experience
Administrative Assistant
Organized, maintained, and digitized office documents for efficient record-keeping and management purposes., Provided support to company associates and visitors by solving unstructured problems requiring conceptual thinking and analysis., Assisted with daily office operations, ensuring tasks were completed smoothly and efficiently., Ensured that all documentation was up to date, properly filed, and easily accessible for management., Managed phone calls, inquiries, and in-person requests to facilitate effective communication within the organization.
Customer Service Agent
Handled high volumes of incoming calls efficiently., Assessed and addressed customers’ needs to ensure a positive experience., Provided accurate, comprehensive information using appropriate tools and methods., Handled complaints promptly, offering effective solutions and options within set time frames, and ensured follow-up., Maintained detailed records of customer interactions, processed accounts, and organized documentation.
Customer Service Agent (Chat Support)
Assisted customers through online chat, resolving service-related concerns., Identified and addressed customer needs to ensure satisfaction., Adhere to the designated escalation procedures to resolve technical issues, including initiating follow-up emails to customers., Troubleshoot basic and routine customer issues that are technical in nature.
Social Media Agent
Managed the company’s social media accounts across multiple platforms., Monitored and analyzed user comments, filtering them based on relevance and importance., Responded to customer inquiries and messages in a timely and professional manner., Provided assistance to clients through social media channels, ensuring a positive brand experience., Contributed to maintaining an engaging and consistent online presence.