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Pollok

Remote Customer Service Representative

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Houston, Texas, United States
Open to remote
Available on CazVid
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Competencies

Scripting Languages

Demonstrated experience with Scripting Languages.

Customer Satisfaction

Demonstrated experience with Customer Satisfaction.

Customer Communication

Demonstrated experience with Customer Communication.

Data Collection

Demonstrated experience with Data Collection.

Telephone Interviews

Demonstrated experience with Telephone Interviews.

Languages

English
Canadian French
Hatian Creole

Summary

Remote Customer Service Representative open to new opportunities

Experience

Blue Cross Blue Shield MA

Identified potential customers and built relationships with healthcare professionals by developing and executing sales strategies to increase product awareness and revenue.. Provided technical expertise and advice on medical products and equipment. Created and delivered presentations to healthcare professionals.. Organized and attended conferences and events to promote products.. Provided feedback to management on market trends and customer needs.. Visited healthcare professionals to promote and sell healthcare products.. Conducted presentations to healthcare professionals and other relevant groups.. Developed and maintained strong relationships with clients.. Identified potential new clients and developed strategies for increasing sales.. Provided excellent customer service to clients and promptly responded to any queries or concerns.. Kept up-to-date with industry developments and competitors’ activities.. Met or exceeded sales targets.

Vivicare

Distributed medical charts to the appropriate departments of the hospital.. Maintained accurate records by following hospital procedures.. Ensured patient charts, paperwork, and reports were completed accurately and timely.. Kept all medical records confidential and protected.. Filed all patients’ medical records and information.. Supplied the nursing department with the appropriate documents and forms.. Completed clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.

Leon Destination

Scheduled projects and defined budget constraints.. Conceptualized visuals based on requirements.. Prepared rough drafts and presented ideas.. Developed illustrations, logos, and other designs using software or by hand.. Used appropriate colors and layouts for each graphic.. Worked with copywriters and the creative director to produce the final design.. Tested graphics across various media.

Remote Customer Service Representative

TruGreen

Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.. Responsible for helping customers by providing product and service information and resolving technical issues.. Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.. Handling Customer Inquiries: Answering questions, resolving issues, and providing information about products, services, or policies.. Processing Orders & Transactions: Taking orders, processing payments, and managing customer accounts.. Providing Technical Support: Troubleshooting problems, offering solutions, and guiding customers through technical processes.. Managing Complaints & Feedback: Addressing customer complaints, resolving disputes, and gathering feedback to improve services.

Provider Service Representative

Blue Cross Blue Shield MA
Mar 2020 - Feb 2026

Identified potential customers and built relationships with healthcare professionals by developing and executing sales strategies to increase product awareness and revenue.. Provided technical expertise and advice on medical products and equipment. Created and delivered presentations to healthcare professionals.. Organized and attended conferences and events to promote products.. Provided feedback to management on market trends and customer needs.. Visited healthcare professionals to promote and sell healthcare products.. Conducted presentations to healthcare professionals and other relevant groups.. Developed and maintained strong relationships with clients.. Identified potential new clients and developed strategies for increasing sales.. Provided excellent customer service to clients and promptly responded to any queries or concerns.. Kept up-to-date with industry developments and competitors’ activities.. Met or exceeded sales targets.

Customer Care Representative

Vivicare
Oct 2016 - Nov 2019

Distributed medical charts to the appropriate departments of the hospital.. Maintained accurate records by following hospital procedures.. Ensured patient charts, paperwork, and reports were completed accurately and timely.. Kept all medical records confidential and protected.. Filed all patients’ medical records and information.. Supplied the nursing department with the appropriate documents and forms.. Completed clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.

Graphist

Leon Destination
Sep 2013 - Sep 2016

Scheduled projects and defined budget constraints.. Conceptualized visuals based on requirements.. Prepared rough drafts and presented ideas.. Developed illustrations, logos, and other designs using software or by hand.. Used appropriate colors and layouts for each graphic.. Worked with copywriters and the creative director to produce the final design.. Tested graphics across various media.

Skills

Scripting LanguagesCustomer SatisfactionCustomer CommunicationData CollectionTelephone Interviews
Published on CazVid - Oct 25, 2026
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