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Customer Service Associate at Makro
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Competencies
Skilled in addressing customer needs, problem-solving, and ensuring positive shopping experiences.
Effective communicator with strong interpersonal skills to engage and assist customers and team members.
Proficient in stock control, restocking, and maintaining accurate inventory records.
Experienced in route planning and navigation, optimizing delivery and travel efficiency.
Knowledgeable of safety protocols and road rules to ensure compliant and safe operations.
Education
Summary
Dedicated customer service professional with proven ability to resolve issues, manage inventory, and provide excellent support in retail environments. Adept at route planning and safety protocols.
Key Achievements
- Resolved customer complaints efficiently, enhancing customer satisfaction.
- Managed inventory and restocking, ensuring product availability.
- Provided excellent product guidance, increasing sales conversions.
Experience
Customer Services
Help customers find products, answer questions, and decide what to buy.. Restock shelves and assist with inventory management.. Investigate and solve customer problems, including complaints and returns.. Give customers information about products and services.. Handle orders, refunds, and exchanges.. Keep track of customer information.. Upsell or cross-sell products, and promote store promotions or loyalty program.