Pepertua - Administrative Assistant / Project & Data Coordinator

Demonstrated experience with Data Analysis.

Demonstrated experience with Data Cleaning & Validation.

Demonstrated experience with Data Reporting.

Demonstrated experience with Advanced Microsoft Excel.

Demonstrated experience with KPI Tracking & Performance Analysis.

Analyzed operational and client data across 5+ concurrent projects, supporting decision-making and improving workflow efficiency by 30%. Tracked and reported on key performance metrics (KPIs), including response times, task completion rates, and project timelines. Managed and maintained datasets for 50+ client records, ensuring 100% data accuracy and consistency. Developed structured Excel reports and dashboards, improving data visibility for leadership by 40%. Processed and validated data from multiple sources, reducing reporting errors and inconsistencies. Supported stakeholder reporting by preparing weekly and monthly performance reports for internal meetings. Identified inefficiencies in data workflows and implemented improvements, reducing operational delays by 25%. Assisted in documenting processes, data definitions, and reporting structures to improve consistency and data understanding

Analyzed customer engagement data from 65+ daily interactions, identifying trends to improve service delivery and retention. Maintained and validated CRM datasets, ensuring accurate and up-to-date customer records. Generated reports on customer behavior and performance metrics, supporting business insights and decision-making. Improved response efficiency by 30% through data-driven workflow optimization. Retained 85% of at-risk customers using insight-driven communication strategies

Evaluated and analyzed 100+ AI-generated outputs, ensuring accuracy, consistency, and data quality. Improved output quality by 40% through structured analysis and optimization. Applied data validation techniques to identify inconsistencies and reduce low-quality outputs by 35%. Conducted comparative data analysis to determine the most effective outputs

Built data tracking systems to monitor 20+ weekly operational tasks, improving workflow visibility by 40%. Designed structured reporting templates to support performance tracking and analysis. Reduced planning and reporting time by 30% using data-driven process improvements. Supported data collection, cleaning, and reporting for operational workflows

Maintained academic datasets for 30+ students with 100% accuracy. Supported data organization, reporting, and communication processes