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Paulina
Contact
Competencies
Experiencia demostrada en Revit.
Experiencia demostrada en Autocad.
Experiencia demostrada en Sketchup.
Experiencia demostrada en Customer support.
Experiencia demostrada en Customer service.
Education
Languages
Summary
Perfil profesional
Experience
Architectural Sales Advisor
Management and follow-up of potential and existing clients using the CRM platform Clientify.. Customer service and commercial support through calls, messages, and emails.. Sales opportunity tracking, client retention, and after-sales follow-up (B2B - B2C).. Database management, activity reporting, and support in client prospecting efforts.
Virtual Assistant | Customer Support & Social Media
Manage customer reservations received through email and broker channels, accurately registering and updating information in the CRM.. Respond to customer inquiries and requests through social media and digital communication channels, providing timely and professional support.. Manage social media interactions, including direct messages, comments, mentions, Stories, and customer engagement.. Monitor and respond to Google Reviews while maintaining a professional and customer-focused online presence.. Provide daily administrative and operational support, managing multiple tasks independently while maintaining organization, accuracy, and attention to detail.
Architect
Conducted furniture survey for the American School of Quito using BIM methodologies and coding systems.. Supervised and monitored construction work, ensuring compliance with drawings, deadlines, and quality standards.. Designed custom furniture in Revit and developed architectural plans.. Produced 3D models and renders for public projects.. Supported visual and technical presentations for clients and project teams.
Sales advisor
Managed leads: tracked incoming calls, validated prospects, and registered them in HubSpot and Yelp.. Coordinated client appointments, reminders, and post-service follow-ups.. Monitored and responded to Google reviews to strengthen the company’s digital presence.. Prepared weekly reports on lead conversion and work orders to support business decisions.
Sales consultant
Delivered personalized customer service and ensured a positive shopping experience.. Handled cash operations and inventory control.. Maintained product quality and store visual standards.. Managed customer database and contributed to loyalty strategies through follow-ups and personalized recommendations.
Interior design and administration - Owner
Prepared architectural and construction drawings for remodeling projects.. Designed custom furniture and emergency plans aligned with local regulations.. Managed client relations, budgets, contracts, and project deliveries.. Directed sales and operations, implementing strategies to optimize business performance.