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Paula
Customer Support & Sales Specialist with 5+ years in Hospitality & Retail
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Competencies
Handled escalated customer support cases, providing tailored solutions and managing complex issues.
Processed payroll, maintained employee records, and ensured compliance with legal requirements.
Conducted safety inspections, investigated incidents, and coordinated corrective actions at Walmart.
Utilized Microsoft Excel, PowerBI, Tableau, and NetSuite for data analysis and reporting.
Presented information effectively and mentored peers in team settings.
Education
Summary
Experienced in customer service, payroll, safety, and data analysis with a proven record of supporting organizational goals across hospitality, retail, and distribution sectors.
Key Achievements
- Supported Choice Hotels in Tier 1 and Tier 2 Customer Support, increasing customer satisfaction.
- Processed payroll and HR documentation accurately for multiple employees, ensuring compliance.
- Conducted safety inspections and coordinated incident investigations at Walmart Distribution Center.
Experience
Sales & Customer Support Specialist for Choice Hotels LOB
Supported Choice Hotels, a leading U.S. hospitality brand, in various roles including Tier 1 and Tier 2 Customer Support, Sales Agent, and Corporate-level Service Representative., Provided tailored customer service solutions, managed complex escalations, and exceeded sales conversion goals., Assist...
Payroll & HR Specialist
Entering data into several financial and HR systems., Processing paperwork for new employees, bi-weekly and semi-monthly payrolls, and payroll changes, Computing deductions, calculating wages, and calculating statutory contributions like 401k contributions, benefits, earnings and deductions.,...
Safety & Operations Coordinator
Conduct Client inspections to ensure the company products were set up and in line with organization regulations and company safety procedures., Spot checks to ensure that our employees’ safety concerns are heard and that our workers are set up for success at each role., Facilitate in-person...