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Patricia
Especialista en atención al cliente y gestión en comunicación multilingüe
Video resume
Contact
Competencies
Habilidad para comunicar en español e inglés en contextos comerciales y de atención al cliente.
Experiencia en atención en call center, demostrando buena actitud y empatía con los clientes.
Capacidad para traducir, transcribir y gestionar documentos y comunicaciones digitalmente.
Habilidad para gestionar calendarios, coordinar citas y apoyar en tareas administrativas.
Conocimiento en plataformas digitales, redes sociales y herramientas de comunicación.
Education
Summary
Profesionales con experiencia en atención al cliente, traducción y gestión administrativa, con habilidades en comunicación bilingüe y adaptabilidad a entornos diversos.
Key Achievements
- Gestión eficiente de comunicaciones y atención en call center en español y inglés
- Capacitada en traducción, transcripción, y gestión de agendas y documentación
- Desarrolló habilidades de adaptación y empatía en entorno multicultural
Experience
Virtual Assistant
Provided administrative assistance and support to clients, managing inquiries and resolving issues efficiently., Conducted market research and data collection to support strategic decision-making., Collaborated with multidisciplinary teams to develop and execute projects, contributing to the improvement of internal processes., Utilized project management tools and communication software to facilitate collaboration and task tracking., Implemented improvements in operational efficiency, resulting in reduced response times to customer inquiries.
Telephonic RAC Advisor
Provided support and assistance to users in the telecommunications field, ensuring they received clear and accurate information about available products and services., Effectively managed complaints, claims, and suggestions, directing them to the appropriate departments for prompt resolution., Maintained open and empathetic communication, strengthening relationships with customers and improving their satisfaction., Collaborated in implementing improvements based on feedback received.
Chat Advisor
Developed key skills in customer service, providing accurate information, effective solutions, and quick responses to customer requests., Managed inquiries related to schedules, rates, and shipment tracking, ensuring that customers received the information they needed clearly and promptly., Identified and resolved issues before they become inconveniences, contributing to improved customer satisfaction., Worked on implementing communication systems that facilitate access to real-time information.
Teaching Instructor
Created teaching materials and resources, adapting Spanish language teaching methodologies to meet the needs of students at the Economic University of Krakow - Poland., Implemented innovative pedagogical techniques and assessments to effectively measure student progress.