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Palesa
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Competencies
Demonstrated experience with Active listening.
Demonstrated experience with Teamwork.
Demonstrated experience with Attention to detail.
Demonstrated experience with Communication Skills.
Demonstrated experience with Customer care.
Education
Summary
Professional profile
Experience
Petrol Attendant
Dispensed petrol and diesel accurately according to customer requests.. Performed routine vehicle checks, including engine oil, radiator water, and battery levels.. Checked and adjusted tyre pressure to ensure vehicle safety and performance.. Cleaned vehicle windows and windscreens, and assisted customers with minor vehicle-related issues.. Handled cash transactions, processed card payments, and accurately issued change.. Maintained cleanliness of fuel pumps, forecourt, and surrounding areas.. Followed strict health and safety procedures and reported equipment faults or hazards promptly.
Assistant Teacher
Supported teachers in delivering lessons and maintaining a productive classroom environment.. Assisted with lesson preparation, classroom management, and monitoring learner progress.. Helped learners with homework, tracked attendance, and assisted with grading assignments.. Organized classroom materials and ensured resources were readily available.. Provided support to learners with diverse learning needs, adapting activities to promote inclusive participation.
Call Centre Agent
Answered inbound customer calls professionally, providing accurate, clear, and satisfactory solutions to a wide range of queries.. Delivered patient and empathetic support, effectively handling complaints and resolving issues to maintain high levels of customer satisfaction.. Proactively contacted clients to communicate updates on new products, services, promotions, and company policies.. Reviewed customer accounts to provide detailed information on billing, balances, transactions, and account status.. Identified customer needs and offered appropriate solutions, ensuring a positive customer experience and building strong relationships.. Maintained up-to-date knowledge of company products, services, and procedures to ensure consistent and reliable service delivery.. Accurately recorded customer interactions and updates on internal systems.. Worked closely with team members and other departments to resolve complex customer issues efficiently.