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Owen
Customer Service Agent with communication and multi-tasking skills
Video resume
Customer Service Agent with communication and multi-tasking skills
What strategies do you use to ensure effective communication with customers in a live chat environment?
Contact
León, León Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Experienced in managing customer inquiries, resolving issues, and maintaining communication in a live chat environment.
Communication SkillsIntermediate
Skilled in conveying information effectively and addressing customer needs in real-time scenarios.
MultitaskingIntermediate
Handled multiple customer interactions simultaneously, prioritizing tasks to ensure efficient service.
Problem-solvingIntermediate
Resolved customer issues with systematic steps, ensuring positive outcomes and client satisfaction.
Education
Primaria
Escuela Rigoberto Cabeza
Completed 2010
Secundaria
Colegio Bautista Ebenezer
Completed 2016
Languages
Ingles90%
español
Summary
Experienced in live chat support, multi-inquiry management, and issue resolution within the customer service domain.
Key Achievements
- Managed multiple customer inquiries simultaneously, demonstrating effective prioritization and handling.
- Resolved customer issues successfully by applying clear communication and problem-solving techniques.
- Participated in customer service campaigns, gaining experience in live chat support and client interaction.
Experience
Agente de servicio ventas campaña
Concentrix
Skills
Customer ServiceCommunication SkillsMultitaskingProblem-solving
Published on CazVid - May 17, 2026