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Oswell
Profesional en Operaciones y Calidad con experiencia en atención al cliente y logística
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Competencies
Amplia experiencia en resolución de consultas, manejo de quejas y promoción de productos en entornos de alta demanda.
Capacitado en procesos de mejora continua, asegurando cumplimiento de estándares y optimización de procedimientos.
Competente en SAP y otras plataformas para verificar datos, ordenar información y apoyar procesos internos.
Hábil en comunicación en español e inglés, facilitando la interacción con clientes internacionales y equipos diversos.
Capacidad analítica para identificar causas raíz y aplicar soluciones efectivas en entornos operativos y de atención.
Education
Languages
Summary
Oswell es un ingeniero industrial con sólida trayectoria en capacitación, atención al cliente y gestión operativa. Destaca por su capacidad analítica, habilidades bilingües y dominio de sistemas ERP, aportando eficiencia y calidad en cada rol.
Key Achievements
- Capacitación en estándares de calidad, mejorando la eficiencia operativa en ATL.
- Logró metas de ventas y satisfacción en atención al cliente en el aeropuerto internacional Juan Santamaría.
- Manejo preciso de SAP/ERP para asegurar la conformidad en entornos regulados en Smith & Nephew.
- Gestión efectiva de llamadas y resolución de problemas, fortaleciendo la experiencia del cliente en estudios de mercado.
Experience
Operations & Quality Trainer
Provided training and guidance to employees, ensuring clear understanding of procedures and quality standards. Assisted in resolving operational and process-related issues, using structured problem-solving approaches. Maintained accurate documentation and system records to ensure compliance and traceability. Collaborated with supervisors and cross-functional teams to improve operational performance. Supported internal stakeholders by explaining processes and ensuring smooth workflow execution
Sales & Customer Service Representative
Provided customer service and promoted products to national and international clients, achieving service and sales targets.. Managed and resolved customer inquiries, complaints, and service requests.. Worked under performance targets and service standards.. Processed transactions and supported inventory control activities.. Maintained high levels of customer satisfaction in fast-paced environments.. Guided customers through product selection and usage, ensuring clear understanding and satisfaction.. Resolved customer complaints and service issues in real time, maintaining a positive experience.
Shipping / Packaging / Material Handler
Used SAP/ERP systems to verify orders, batch data, and documentation accuracy.. Ensured compliance with quality management system requirements in a regulated medical environment.. Coordinated with internal teams to ensure timely shipment processing.. Maintained accurate system updates and documentation control.. Ability to handle packages, lift and move materials following safety procedures.
Telemarketing & Customer Support
Handled high-volume inbound and outbound customer calls, assisting clients with inquiries, troubleshooting issues, and providing clear guidance on services.. Collected and validated customer information while maintaining accurate records in internal systems.. Achieved performance metrics related to call handling time, quality, and customer satisfaction.