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Oswan
Customer Service & Tech Support Specialist with 8 years experience
Video resume
Customer Service Remotely &Tech Support
.Implement a customer feedback system that proactively resolved customer issues before they became complaints.n. Negotiate payments terms with customer loans issues to minimize losses n.Answered constant flows of customer calls with minimal wait time, without interrupt
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support across various industries, resolving issues efficiently.
Technical SupportAdvanced
Supported technical queries for clients in banking, online ticketing, and cable services.
Communication & NegotiationAdvanced
Negotiated payment terms and communicated effectively with diverse customers.
Language SkillsIntermediate
Translated for an American organization, supporting communication between English and Spanish speakers.
Basic MS Office SkillsBeginner
Proficient with Excel, Word, and PowerPoint for daily support tasks.
Summary
Experienced support professional with over 8 years in customer service roles across financial, telecommunications, and online sectors, complemented by translation experience.
Key Achievements
- Implemented a customer feedback system that proactively resolved issues before complaints arose
- Handled high volume of customer calls efficiently with minimal wait times
- Negotiated payment terms with customers to minimize financial losses
Skills
Customer ServiceTechnical SupportCommunication & NegotiationLanguage SkillsBasic MS Office Skills
Published on CazVid - Jul 3, 2025