Experienced in customer service, technical support, and ecommerce operations with a proven track record of role progression and skill development. Bilingual in English and Spanish, specializing in supporting diverse clients and teams.
Handled customer inquiries and support, ensuring positive client interactions across multiple roles.
Provided technical assistance in varied environments, troubleshooting issues for clients and internal teams.
Utilized fluency in English and Spanish to support diverse customer bases and improve service delivery.
Applied skills in Word, Excel, and Shopify for documentation, data management, and ecommerce operations.
Led technical teams at Concentrix Nicaragua, coordinating support activities and ensuring service quality.
Sitel Nicaragua
Convergys
Concentrix Nicaragua
Concentrix Nicaragua
Directly
Charroazteca
Oclinicals
High School Bachelor
English Academic Program
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