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Customer Service & Technical Support Specialist with diverse experience
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Competencies
Handled customer inquiries and support, ensuring positive client interactions across multiple roles.
Provided technical assistance in varied environments, troubleshooting issues for clients and internal teams.
Utilized fluency in English and Spanish to support diverse customer bases and improve service delivery.
Applied skills in Word, Excel, and Shopify for documentation, data management, and ecommerce operations.
Led technical teams at Concentrix Nicaragua, coordinating support activities and ensuring service quality.
Education
Languages
Summary
Experienced in customer service, technical support, and ecommerce operations with a proven track record of role progression and skill development. Bilingual in English and Spanish, specializing in supporting diverse clients and teams.
Key Achievements
- Progressed from Customer Service Representative to Technical Leader, demonstrating skill growth and increased responsibilities.
- Provided multilingual support in English and Spanish across various roles, enhancing communication with diverse clients.
- Gained comprehensive experience in Microsoft Word, Excel, and Shopify, supporting operational and ecommerce functions.