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Software QA Specialist with 5 years in tech and customer support
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Competencies
Developed test plans, designed test cases, and executed regression and UAT to ensure software quality and functionality.
Applied SQL knowledge to validate data integrity and support testing activities.
Utilized Jira and Slack for task tracking, collaboration, and project coordination within software development teams.
Delivered customer support via CRM software, ensuring satisfaction and efficient resolution of issues.
Education
Languages
Summary
Experienced software quality assurance professional with a strong background in testing, UAT, and customer support. Proficient in project management tools and database management, committed to delivering high-quality software and excellent client service.
Key Achievements
- Ensured overall quality of software changes through detailed test plans and regression testing, preventing potential issues before deployment.
- Collaborated with development teams and participated in UAT, validating project readiness for production releases.
- Provided high-level customer support across two companies, utilizing CRM tools to enhance service delivery and resolution efficiency.
Experience
Software Quality Assurance Specialist
Ensure overall quality and functionality of all changes, fixes, and enhancements before production release, Create detailed test plans and specific test cases based on the scope of each update, Execute test cases and perform regression testing to ensure existing functionalities remain unaffected,...
Customer Service Representative
Provided excellent customer support, ensuring customer satisfaction and problem resolution, Utilized CRM software to track customer interactions and improve service delivery, Worked collaboratively with cross-functional teams to enhance service efficiency, Adapted to new challenges quickly and...
Customer Service Representative
Provided excellent customer support, ensuring customer satisfaction and problem resolution, Utilized CRM software to track customer interactions and improve service delivery, Worked collaboratively with cross-functional teams to enhance service efficiency, Adapted to new challenges quickly and...