Dedicated support specialist with over a decade of experience in customer service, logistics, interpretation, and administrative roles. Adept at enhancing client satisfaction and streamlining operations through effective coordination and communication.
Extensive experience in providing high-quality support, resolving issues, and maintaining client satisfaction.
Proficient in organizing transportation, staff activities, and travel assistance to optimize operational efficiency.
Skilled in consecutive interpretation, ensuring professional and clear communication in diverse settings.
Experienced in managing documentation, reports, and database updates across multiple roles.
CONCENTRIX PERU
Customer service to SIGNIFY (PHILIPS LIGHTING)., Update data base from customers., Follow up calls for resolution info., Troubleshooting., Product information., Follow up calls for claims.
TELEPERFORMANCE PERU
Customer service to UHC (UNITED HEALTHCARE)., Update data base from customers., Follow up calls for appointments., Coordination of documentation for payments., Coordination for transportation.
MU NICIPALIDAD METROPOLITANA DE LIMA
Personnel transportation coordination., Coordination of staff assistance., Staff activity reports., Coordination of documentation for payments of services of the hiring staff.
MEGONETWORKS
Interpret conversations between the customer service representative and his client (consecutive interpretation)., Demonstrate professionalism when interpreting and expressing ideas in a formal way.
Lic.
International Diploma
Diplomado Especializado en Contrataciones del Estado
Preparación para la certificación OSCE
Técnico
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