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Customer Service Professional with 10+ years in client support and coordination
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Competencies
Extensive experience in providing high-quality support, resolving issues, and maintaining client satisfaction.
Proficient in organizing transportation, staff activities, and travel assistance to optimize operational efficiency.
Skilled in consecutive interpretation, ensuring professional and clear communication in diverse settings.
Experienced in managing documentation, reports, and database updates across multiple roles.
Competent in utilizing MS Office tools for reports, documentation, and communication tasks.
Education
Languages
Summary
Dedicated support specialist with over a decade of experience in customer service, logistics, interpretation, and administrative roles. Adept at enhancing client satisfaction and streamlining operations through effective coordination and communication.
Key Achievements
- Successfully managed customer interactions across multiple industries, ensuring high satisfaction and issue resolution.
- Coordinated transportation and staff activities for municipal traffic engineering, streamlining operations.
- Provided bilingual interpretation services, facilitating clear communication in customer service environments.
- Led logistics and assistance coordination for travelers, improving response times and client experience.
- Enhanced inventory and dispatch processes at various organizations, optimizing resource management.
Experience
Customer Service Representative
Customer service to SIGNIFY (PHILIPS LIGHTING)., Update data base from customers., Follow up calls for resolution info., Troubleshooting., Product information., Follow up calls for claims.
Customer Service Representative
Customer service to UHC (UNITED HEALTHCARE)., Update data base from customers., Follow up calls for appointments., Coordination of documentation for payments., Coordination for transportation.
Administrador de la Subgerencia de Ingeniería de Transito
Personnel transportation coordination., Coordination of staff assistance., Staff activity reports., Coordination of documentation for payments of services of the hiring staff.
Interpreter
Interpret conversations between the customer service representative and his client (consecutive interpretation)., Demonstrate professionalism when interpreting and expressing ideas in a formal way.
Assistances Coordinator
Coordinate medical assistance to the traveler in all parts of the world., Logistic help in finding luggage and changing flights., Attention to the bilingual client.
Interpreter
Interpret conversations between the customer service representative and his client (consecutive interpretation)., Demonstrate professionalism when interpreting and expressing ideas in a formal way.
Office Assistant
Customer service, Emission of dispatch ticket, Verifying of correct dispatch, Inventory rotation, Transportation, Coordination, Generation of reports of daily dispatches, Coordinate the attention of purchase requirements, search, and select suppliers, evaluate quotes, negotiate commercial conditions, generate purchase orders, track purchase orders, bid for materials procurement, evaluate and propose processes that generate savings within the area, Verify the control and compliance of the budget by area., Update customer database, Stock control and inventories, Movement of merchandise.
Operational Representative
Customer service, Customer requirements, Issuance of documents (delivery note, waybill, invoice, perception), Assign and Control Precincts, Verification and Control of stocks and inventory, Verification and Control of payments, Customer enforced collection and monitoring, Update customer database, Transport assigning, Replacement terminals provincial activities, Bank conciliations, Check writing and verification.
Grocery Area Manager
Improving sales quota, Quality Assurance, Responsible for inventory control and rotation of merchandise, Making transfers, losses, charges, etc., Send reports to management dashboards of results, Coordinate with HR compliance training plans and propose specific training for Area, Efficient management of staff (35 people), Developing strategies for campaigns.
Bilingual Promoting Agent
Customer Service, Update Personal Information, Sales, Translator.
Bilingual Promoting Agent
Customer Service, Update Personal Information, Sales, Translator.
Bilingual Tele operator
Customer Service, Sales, Translator, Technical Assistant, Update Personal Information.