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Customer Service and Education Professional with diverse international experience
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Competencies
Skilled in conveying information clearly across diverse audiences in educational and customer service settings.
Experienced in multichannel support, problem resolution, and client satisfaction enhancement.
Capable of designing and implementing training programs for teachers and staff to improve digital tool usage.
Proven ability to thrive in diverse roles and multicultural environments, adjusting quickly to new challenges.
Adept at problem-solving and decision-making in fast-paced educational and customer service contexts.
Education
Languages
Summary
Dedicated professional with extensive experience in education, customer support, and training across Mexico, USA, and global settings. Skilled in communication, problem-solving, and digital tools, committed to delivering exceptional service and fostering learning.
Key Achievements
- Supported new hires and improved onboarding processes at Amazon US, enhancing team integration
- Led English language instruction across multiple educational institutions, improving student proficiency
- Designed and delivered digital tools training for teachers, increasing technological adoption in classrooms
- Provided exceptional customer service in multicultural environments, ensuring client satisfaction
- Managed cultural and educational tours, enhancing visitor engagement and experience
Experience
English Instructor
Customer Service Representative
Floor support for new hires
Kitchen Staff Assistant
English Teacher
Tour Guide
Music Teacher and Counselor
English Teacher
Tour Guide and Customer Service
Digital Tools Trainer for Teachers / English Professor for Engineers
Customer Service Back Office
Department of Warranty – internal processes and floor support for new team members, Handling of chats, emails, and phone calls