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Virtual Medical Assistant
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Competencies
Applied data analysis techniques to extract insights for business improvements.
Utilized SQL for querying databases and generating reports.
Created complex spreadsheets and visualizations to support reporting needs.
Presented findings and reports clearly to stakeholders.
Education
Summary
Detail-oriented data analyst with 3 years in financial services, specializing in reporting and data visualization.
Key Achievements
- Developed dashboards and reports that improved decision-making efficiency
- Conducted data analyses leading to process improvements in operations
- Progressed from data entry roles to leading analytics projects
Experience
Virtual Medical Assistant
Managed scheduling and appointments for a busy doctor practice with 8 offices throughout the state of Maryland, in the United States., Handled patient's inquiries and provided exceptional customer service, with an average of 80 calls per day., Communicate effectively with patients and healthcare providers to solve their inquiries and requests., Detail-oriented with strong organizational skills and the ability to multitask, working on both calls and back office duties.
Team Lead-Customer Service
Led a team of customer service representatives, overseeing daily operations and resolving escalated issues., Trained and onboarded new team members, ensuring they were equipped with the necessary skills and knowledge., Assist insureds processing payments, claims, and a wide variety of insurance needs., Utilized a vast amount of carriers on a daily basis, and navigate through their websites to help insureds with changes on their policy, cancellations, additions to the policies, and many other activities., Collaborated with cross-functional teams to address customer service challenges and drive process improvements.
Inside sales-Customer Service
Marketing of sleep apnea tests for patients in the United States., Generation of an environment of transparency, trust, and security for clients., Provided assistance and support to patients and acted as substitute supervisor.
Interpreter-Translator
Simultaneous interpretation for local clients with English-speaking associates., Maintaining clear and assertive communication to achieve objectives in each project.
Interpreter
Assistance to English-speaking clients to communicate with Spanish-speaking customers on medical, commercial, and government accounts., Maintained the role of the interpreter during each call, meeting key performance indicators.
Jr. Supervisor
Support management with daily tasks and assist with operational needs., Supervised daily activities of the operation and empowered the team members to achieve the best possible performance., Oversaw the dispatcher's duties to ensure timely client pickups., Fostered excellent relationships between calls department, dispatchers, drivers, and management.