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Oscar
Bilingual financial Customer Service
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Competencies
Experiencia demostrada en Strong written and verbal communication skills.
Experiencia demostrada en Willing and fast learner.
Experiencia demostrada en Bilingual Spanish/English.
Experiencia demostrada en Basic computer skills.
Experiencia demostrada en Strong initiative.
Education
Languages
Summary
Bilingual financial Customer Service buscando nuevas oportunidades
Experience
Bilingual financial Customer Service
Answer question regarding the credit card balance. Processing payments for the customers. Selling balance transfers for the customers
DirecTV Technical Support
Troubleshoot any issue with the DirecTV devices. Process payments for the customers. Schedule appointments for a technician to physically fix the issue
English Chat Technical Support
Technical support for phones and tablets.. Schedule appointments at the repair center for customers. Escalate the issue to Tier 2 or another higher position if needed
Bilingual ARRIS Technical Support
Troubleshoot any issue with the ARRIS routers. Process payments for customers. Schedule appointments for a technician to physically visit the customer location
English Chat Technical Support
Technical support for phones and tablets.. Schedule appointments at the repair center for customers. Escalate the issue to Tier 2 or another higher position if needed
Customer Service Rep I
Enable cybersecurity products that the Partners may need. Disable the products that the Partners no longer need. Clarify any question that the Partners may have
Billing Customer Service
Address billing concerns on the customer bill. Adjust any duplicate charge on the bill. Adjust customer bill to waive any paper fee or any other fee that were charged
Medical Public Benefits Screening Agent
Screen patients for the option to apply for Medicaid or Financial Assistance with different hospitals. Collect and enter patients’ data on the system and fill out the screening process for them. Re-assign the cases to the correct department when needed