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Legal and Customer Support Specialist with 10+ years of multilingual communication
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Competencies
Managed client onboarding processes, verified legal and personal information, and improved procedures for efficiency.
Provided accurate interpretation services in medical, legal, and business contexts, ensuring effective communication.
Supervised large teams in call centers, conducted performance evaluations, and implemented process improvements.
Handled client inquiries through chat and call support, maintaining high customer satisfaction and loyalty.
Analyzed performance data, conducted audits, and developed training to improve service quality.
Education
Languages
Summary
Experienced in legal assistance, multilingual interpretation, team management, and client onboarding. Skilled in streamlining processes, enhancing communication, and improving service quality across diverse industries.
Key Achievements
- Streamlined client intake procedures at Berman Law Group, enhancing efficiency and client satisfaction.
- Delivered precise medical and legal interpretation services, improving cross-language communication in diverse settings.
- Led production teams at Startek, exceeding performance metrics through process improvements and coaching.
Experience
Legal Assistant and Intake Specialist
Managed comprehensive client intake processes, including collecting and verifying personal and legal information to ensure accuracy and completeness., Served as the first point of contact for prospective clients, providing detailed information about legal services, guiding them through the intake...
INTERPRETER (SPANISH-ENGLISH VIDEO AND AUDIO) – MEDICAL & BUSINESS
Delivered accurate and culturally sensitive interpretation services during medical consultations, legal proceedings, and corporate meetings, ensuring effective communication between English- and Spanish-speaking clients and professionals., Translated complex medical terminology, legal jargon, and...
PRODUCTION SUPERVISOR
Led large teams in a high-volume call center environment, overseeing daily operations to meet and exceed performance metrics such as quality scores, customer satisfaction, and productivity targets., Implemented process improvements based on data analysis and feedback, resulting in increased...
QUALITY ADVOCATE
Monitored and evaluated customer interactions to ensure adherence to quality standards and regulatory compliance., Conducted detailed audits of call recordings, chat transcripts, and email correspondence, providing constructive feedback to agents to enhance service quality., Developed and delivered...
CHAT SPECIALIST
Managed live chat support for a diverse range of clients, handling inquiries related to billing, technical issues, product information, and customer account management., Delivered prompt, professional, and personalized responses via chat platforms, maintaining high levels of customer satisfaction...
SALES SPECIALIST
Executed targeted sales strategies through cold calling, lead qualification, and personalized outreach, consistently achieving or surpassing monthly sales quotas and revenue targets., Developed and maintained strong relationships with clients by understanding their needs and presenting tailored...