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Customer Service Specialist with 7+ years in support and sales
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Competencies
Delivered support via chat and voice channels for banking and mobile payment applications.
Provided technical assistance to Xfinity and other clients, logged incidents, and resolved issues.
Managed customer databases and sold products through telephone, handling objections and promotions.
Performed client portfolio management, executed payment campaigns, and led shifts and training for debt recovery teams.
Logged incidents, reported issues, and generated reports to support service improvements.
Education
Languages
Summary
Experienced bilingual professional with a strong background in customer service, technical support, sales, and debt recovery, specializing in financial and tech industries.
Key Achievements
- Provided multichannel customer support for financial and service apps, resolving account issues and queries.
- Managed customer databases and sales operations, including product promotions and objections handling.
- Led shift operations and training in debt recovery campaigns, enhancing team performance.
Experience
Chat Bilingual Customer Service Agent
Provided customer service support via chat for US accounts on the CashApp mobile payment application. Assisted with deposits, data management, investments, spam, online transactions, and account card issues.
Bilingual Technical Service Advisor
Provided technical support for Xfinity by Comcast in Florida, Chicago, and California. Logged and reported incidents via phone.
Telesales Agent
Managed customer databases based on country and company logistics. Sold products to small and large businesses via telephone, offering available promotions and handling objections. Reported incidents such as product shortages, delivery omissions, and closed businesses.
Collection Executive
Managed special payment campaigns and daily client portfolio management. Conducted telephone collection, generated payment promises, and devised end-of-month strategies for debt recovery. Led shifts, conducted training, and managed reports and incidents.
Voice Bilingual Customer Service Agent
Delivered high-quality service to Santander US clients through account assistance, problem resolution, and effective communication.