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Customer Service Specialist with 4+ years in BPO and support roles
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Competencies
Skilled in conveying information clearly and empathetically to diverse customers and stakeholders.
Proficient in diagnosing and resolving technical issues related to customer support and CRM tools.
Experienced in handling data for service metrics analysis and process improvement.
Effective at managing workload and maintaining quality under pressure in fast-paced environments.
Education
Languages
Summary
Dedicated customer service associate with over 4 years of experience in BPO and support roles. Skilled in communication, technical troubleshooting, and data management to enhance customer satisfaction and operational efficiency.
Key Achievements
- Delivered prompt and effective first-level support at Amazon, enhancing customer satisfaction.
- Resolved complex security and compliance issues at Concentrix, ensuring smooth transaction processing.
- Managed risk and fraud prevention efforts at Teleperformance, reducing fraudulent activities.
Experience
Customer Service Associate
Provided first-level customer support (Tier 1), Assisted customers with placing and tracking orders, Resolved problems related to delays, missing items, or incorrect shipments, Handled inquiries regarding billing, transactions, and refunds, Guided customers through membership setup, renewals, and troubleshooting
ADVISOR II, CUSTOMER SERVICE (TBP)
Delivered first-level customer support (Tier 1), Assisted with monitoring and resolving issues related to security and compliance, Supported customers with processing transactions, transfers, and deposits, Helped clients regain access to accounts and ensured secure authentication, Provided troubleshooting for common technical issues and guided users through solutions
Bilingual Agent
Providing first-level assistance and solutions, Managed issues related to risk and fraud prevention, Supported customers with transfers, transactions, deposits, and gift card usage, Resolved delivery delays, overweight shipments, and warehouse-related difficulties, Guided customers through account setup and document verification