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Healthcare Support Specialist with 5+ years in insurance and customer service
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Competencies
Handled insurance policy details, benefits, claims, and prior authorizations.
Ensured confidentiality and compliance in processing medical records and patient data.
Provided support for healthcare and banking clients, resolving high-complexity issues efficiently.
Expertise in Genesys, Avaya, email, and call management for high-volume, detailed case handling.
Ensured precise data entry and processing in healthcare and financial contexts.
Education
Languages
Summary
Experienced in medical insurance, patient support, and high-volume customer service, committed to confidentiality and accuracy.
Key Achievements
- Provided detailed insurance, eligibility, and benefits information to healthcare providers at Blue Cross Blue Shield of Michigan.
- Processed complex medical cases and maintained compliance with HIPAA regulations across multiple roles.
- Managed high-volume customer inquiries, coordinated appointments, and handled sensitive data securely.
Experience
Healthcare Support Specialist
Provide detailed information on eligibility, benefits, and claims to U.S. healthcare providers., Process and request prior authorizations for medical services., Handle complex cases requiring deep knowledge of insurance policies and procedures., Ensure full compliance with HIPAA regulations and...
Medical Support Representative
Scheduled and coordinated medical appointments for U.S. providers and patients., Reviewed and processed medical records with high accuracy., Managed complex email cases and provider communications., Maintained confidentiality of medical information under HIPAA standards.
Customer Account Specialist
Provided detailed account balance and transaction support., Investigated and escalated incorrect charges and potential fraud., Handled sensitive banking and financial data securely and accurately.
Technical Support Representative
Resolved technical issues related to internet, landline, and TV services.
Travel Services Representative
Managed hotel, flight, car rental, and activity reservations for U.S. customers.