Oluwatobi - Data Analyst with 3 years of experience in financial services

Utilized tools and techniques to analyze datasets and support decision-making.

Compiled and prepared financial reports, including sales and expense summaries.

Supported data validation processes to ensure data accuracy.

Proficient in Excel and Word for report creation and data management.

Delivered prompt and friendly service to customers, ensuring a positive experience, Resolved customer complaints efficiently while maintaining professionalism, Met daily customer service quotas with a focus on quality, Adhered to all safety and sanitation guidelines while handling food and beverages, Created detailed reports outlining customer feedback trends over time

Responded to telephone inquiries and complaints following standard operating procedures, Provided account information to customers and explained bill service policies and customer rights, Conducted regular follow-up calls with customers after resolving their issues, Maintained a high level of professionalism when dealing with difficult customers, Developed positive relationships with customers through friendly interactions