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Olga
Customer Experience Associate
Contact
Competencies
Experiencia demostrada en Excel.
Experiencia demostrada en Word.
Experiencia demostrada en Power Point.
Experiencia demostrada en Outlook.
Experiencia demostrada en SAP program.
Education
Summary
Customer Experience Associate buscando nuevas oportunidades
Experience
Customer Service & Sales Representative (First Line Call Center)
Answers telephone calls, responds and registers customer requests, claims and complaints on applicable systems as per department policies and procedures.. Manages customers interactions or other channels such as: voicemail, email and chat.. Responsible of preventing and identifying possible red flags indicators and security fraud codes.. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Customer Experience Associate
Receives and channels a variety of customer inquiries through our call center to provide service, support and provide expert advice regarding our products including referring customers to other divisions.. Document calls and service inquiries in existing bank systems and applications.. Escalates and refers customer matters to next level management or to appropriate operational areas.. Provides support and services to internal customers and colleagues as required.
Office Clerk
Data entry on Fast Track system.
Mobile Expert / Key Holder
Managed and operated the retail facility.. Performed inventory, cash handling and daily deposit.. Assisted costumers with service activations, equipment purchases and replacement, processing plan changes and upgrades, and bill payments.
Administrative Assistant
Drafted of documents, memos, e-mail, letters and reports.. Maintained schedules and appointment coordination.. Transcribed of public hearings and legislative session.