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IT Support & Customer Service Professional with 2+ years in IT and Retail
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Competencies
Proficient in troubleshooting hardware, software, and network issues, ensuring reliable IT operations.
Skilled in identifying phishing and implementing basic cyber safety protocols.
Experienced in managing customer orders, inventory, and delivering personalized service.
Ensured smooth voting operations, adhering to legal standards and assisting voters effectively.
Knowledge of TCP/IP networking to support IT infrastructure and connectivity.
Education
Summary
Dedicated IT support assistant with hands-on experience in troubleshooting, cybersecurity, and retail operations. Proven ability to improve system reliability, ensure compliance, and deliver excellent customer service. Committed to continuous learning and professional growth.
Key Achievements
- Resolved software, hardware, and network issues promptly, ensuring minimal downtime.
- Identified phishing attempts, enhancing cybersecurity awareness among users.
- Streamlined inventory management processes, improving operational efficiency at retail store.
- Supervised electoral voting process, maintaining compliance and integrity.
Experience
IT Support Assistant
Resolved Software, hardware and network issues. Spot phishing emails/websites before users click. Connect printers / scanners to all PC’s. Lock down USB ports, set strong passwords
Sales Assistant
Efficiently managed the processing and fulfilment of online and in-store customer orders.. Organized and sorted inventory to ensure streamlined operations and quick stock access.. Delivered personalized customer service, addressing inquiries and offering tailored product recommendations.. Supported store presentation by maintaining cleanliness and implementing merchandising strategies.. Worked collaboratively with team members to achieve sales and operational goals during high-demand periods.
Electoral Officer
Supervised the voting process, ensuring compliance with electoral laws and guidelines.. Assisted voters with procedural questions, delivering clear and concise instructions.. Verified and updated voter information to maintain accurate electoral records.