A dedicated graphic designer specializing in digital and print media with over five years of experience delivering innovative visual solutions.
Utilized Photoshop extensively for photo editing, retouching, and complex design projects.
Applied Illustrator for creating vector graphics, logos, and branding materials.
Led branding projects from conceptualization to final execution, establishing visual identities for clients.
Coordinated multiple design projects simultaneously, ensuring timely delivery and quality standards.
IBEX GLOBAL
Manage end-to-end payroll processing for US-based companies, ensuring accuracy and compliance with tax regulations., Provide support and resolve payroll-related inquiries for clients using Toast Payroll., Manage employee compensation, benefits administration, and tax filings., Utilize payroll software to process payroll, generate reports, and maintain accurate payroll records., Resolve payroll discrepancies and provide exceptional employee support regarding payroll inquiries., Analyze payroll data to identify trends, enabling strategic decision-making for management.
IBEX GLOBAL
Answer incoming calls, provide information about the company's products (Amazon), solve problems on route for drivers, handle complaints, prepare reports on incidents that occurred to drivers, and assist drivers in finishing the delivery of their packages., Assist the customers with their requests, help them fix the issues with their orders or subscriptions, process the refunds or replacement for the orders., Proficient in utilizing CRM software to track customer interactions and provide swift resolutions., Proven ability to manage difficult situations calmly and professionally, ensuring customer retention., Identifying customer needs and recommending solutions that drive product uptake.
Independent Accountant
Tax services such as Tax Returns & Payments (DGI, INSS and Municipality of Managua)., Banking services such as reconciliations, deposits, and others., Payroll services, such as pay employees, monthly payrolls, vacation pay, settlements, compensation, Christmas bonuses, labor records, payment of INSS, INATEC, DGI., Fixed Assets., Bookkeeping of accounting books. State Financial (Balance Sheet, Statement Earnings, Cash Flow)., Update the information in the accounting system Quickbooks intuit. Suppliers. Account payable.
Bachelor’s degree
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GRANT THORNTON HERNANDEZ & ASOCIADOS
Financial and compliance reviews of the different areas of private and public companies. Analysis of information and financial activity. Review of contracting processes. Review of operating expenses. Reporting. Review of compliance with applicable laws and regulations in force for each type of entity., Proficient in identifying discrepancies and ensuring compliance with regulatory standards., Experienced in collaborating with cross-functional teams to achieve project goals and deadlines., Knowledgeable in industry best practice and auditing techniques to mitigate risks., Skilled in data collection and analysis to support audit processes and enhance accuracy.
