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Project Manager & Agile Scrum Master
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Competencies
Demonstrated experience with Project Management (End-to-End Delivery).
Demonstrated experience with Agile & Scrum Methodologies.
Demonstrated experience with Scrum Master Experience.
Demonstrated experience with Jira (Boards, Workflows, Dashboards & Reporting).
Demonstrated experience with Stakeholder & Client Management.
Education
Summary
Project Manager & Agile Scrum Master open to new opportunities
Experience
Project Manager & Agile Scrum Master
Manage full project lifecycle from initiation to closure. Lead Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives. Act as Scrum Master ensuring Agile principles are followed. Create and manage Jira boards, workflows, dashboards, and reports. Track project risks, dependencies, and delivery timelines. Prepare and present status reports to stakeholders. Manage contractors and build strong stakeholder relationships
Desktop Support (Contract)
Provided technical support for hardware and software. Logged and resolved incidents within SLA timelines. Coordinated with vendors for equipment procurement
Administrator & Service Desk Support
Managed service desk operations and customer queries. Logged, categorised, and resolved incidents efficiently
Desktop Engineer Intern
Installed, maintained, and troubleshot IT infrastructure. Supported users with hardware and software issues