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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Handling client complaints.
Demonstrated experience with Administration.
Demonstrated experience with Data capturing.
Education
Summary
Professional profile
Experience
Store manager
Sales and marketing. merchandising. cash handling. stock loss prevention. Staff training. inventory. POS. housekeeping. task delegation
Second in charge
Sales and marketing. cash handling. stock loss prevention. Staff training. inventory. sending and receiving stock. POS. merchandising. administration. housekeeping
Store manager
Window dressing. Sales. housekeeping. inventory. admin. cash handling
Store manager
Staff training and coaching. administration. Stock loss prevention. Stock taking. Industrial relations. recruitment and selection. receiving and sending stock. Sales and marketing. merchandising. Window dressing. housekeeping. Labour Scheduling. cash handling procedures. cashups. Store revamp and opening and report compiling
Consultant
Client retention. cold calling. processing loan applications. debt collection. data capturing. housekeeping. staff training
Team leader
Facilitating product & sales training for Hollard direct field agents. facilitating product & sales training for Hollard sales call-centre agents. facilitating product training & refresher courses for Hollard customer services teams. field agents and consultants. facilitating product training on new products / benefits. Treating Customers fairly and facilitating script training. Capturing new applications in branch. executing over the phones sales. client retention. B2B cold calling. administration. keeping staff moral at a high