Nomonde - Client Service Specialist with 5+ years in customer support and healthcare

Durban, KwaZulu-Natal, South Africaen

Managed escalated client queries with effective resolution at Postbank.

Handled over 50 email inquiries daily, ensuring prompt and accurate responses at Discovery Health.

Published on CazVid

Summary

Dedicated client service specialist with extensive experience in healthcare and financial services, specializing in query resolution and stakeholder engagement.

Key Achievements

Maintained comprehensive product and service knowledge to improve customer satisfaction.

Skills

Client ServicesExpert

Handled client inquiries, resolved issues efficiently, and maintained a customer service focus.

Omni-channel SupportAdvanced

Provided support across phone and email platforms, managing multiple channels effectively.

Stakeholder ManagementAdvanced

Engaged with clients and stakeholders at various levels to ensure high service quality.

Technical Skills (MS Office Suite)Expert

Proficient in Microsoft Excel, Access, and Word for documentation and communication.

Healthcare Knowledge

Experience

Client Services Clerk

Postbank

November/2024 - June/2025

Skilled Client Services Clerk with experience in handling escalated queries and max distribution on cards., Proficient in omni-channel support: phone and email., Assists with account queries and resolves customer issues efficiently., Complies with all legislative and company standards., Strong...

Senior Contact Centre Consultant

Discovery Health Medical Aid

November/2021 - August/2023

Resolved Complex Queries: Effectively managed and resolved a wide range of stakeholder queries through telephonic and digital channels, ensuring all issues were addressed promptly and satisfactorily. Responded to 50 email queries daily efficiently without compromising quality of responses. Handled...