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Client Service Specialist with 5+ years in customer support and healthcare
Contact
Competencies
Handled client inquiries, resolved issues efficiently, and maintained a customer service focus.
Provided support across phone and email platforms, managing multiple channels effectively.
Engaged with clients and stakeholders at various levels to ensure high service quality.
Proficient in Microsoft Excel, Access, and Word for documentation and communication.
Applied healthcare terminology knowledge to support health insurance queries.
Education
Languages
Summary
Dedicated client service specialist with extensive experience in healthcare and financial services, specializing in query resolution and stakeholder engagement.
Key Achievements
- Managed escalated client queries with effective resolution at Postbank.
- Handled over 50 email inquiries daily, ensuring prompt and accurate responses at Discovery Health.
- Maintained comprehensive product and service knowledge to improve customer satisfaction.
Experience
Client Services Clerk
Skilled Client Services Clerk with experience in handling escalated queries and max distribution on cards., Proficient in omni-channel support: phone and email., Assists with account queries and resolves customer issues efficiently., Complies with all legislative and company standards., Strong...
Senior Contact Centre Consultant
Resolved Complex Queries: Effectively managed and resolved a wide range of stakeholder queries through telephonic and digital channels, ensuring all issues were addressed promptly and satisfactorily. Responded to 50 email queries daily efficiently without compromising quality of responses. Handled...