This is my profileContact via CazVidNomfundo
Customer Service and Sales Professional with 5+ years in Telecommunications
Contact
Competencies
Exceptional ability to address customer needs, resolve issues promptly, and foster positive relationships.
Skilled in clear, effective communication across diverse customer interactions and team collaboration.
Proficient in understanding customer concerns to provide tailored solutions and improve service quality.
Experienced in identifying customer needs and recommending products to maximize sales opportunities.
Collaborates effectively with colleagues to achieve shared goals and deliver excellent service.
Education
Languages
Summary
Dedicated customer service professional with over 5 years in telecommunications, skilled in client support, upselling, and troubleshooting. Known for effective communication and team collaboration to drive customer satisfaction and retention.
Key Achievements
- Successfully handled internet and Wi-Fi troubleshooting, enhancing customer satisfaction at Ignition Group.
- Consistently upsold devices, increasing revenue and customer engagement for CCI's US campaigns.
- Provided exceptional customer support, contributing to high retention rates and positive client feedback.
- Developed strong communication and active listening skills, improving problem resolution efficiency.
Experience
Sales And Retention Agent
Started working For Me&You Campaign Where I Was answering Calls Assisting Customers With Internet Connections Issues or Wi-Fi settings.. Moved on to the Vodacom Saves Campaign: calling existing customers selling the latest devices on special and answering cancellations calls, returning customers, and providing good offers.
Customer Service and Upsell Agent
Working For USA Campaign. Taking calls Assisting Customers With Metro By T-Mobile Network Inquiries and upselling devices to customers.
Massage Therapist
Welcoming clients and providing them with selected Massage Treatments.