Experienced customer service and technical support specialist with over nine years in healthcare, logistics, and administrative roles, primarily serving U.S.-based clients.
Provided customer support and managed client interactions primarily for healthcare and logistics sectors.
Handled technical issues related to healthcare services, ensuring timely resolution for clients.
Managed customer cases involving scheduling and follow-up in healthcare and other sectors.
Coordinated logistical operations and supervised quality at a sugar mill.
Cahsa"Cia. Azucarera Hondureña S. A.
I began my career in the sugar cane industry as a janitor, but I was later promoted to payroll assistant and ultimately ended up as a quality supervisor.
Allied Global
During the first three years, I worked as a customer service representative., In the third year, I was promoted to the staff department, where I had the chance to cover the team leader role for three months., The last post I held there was that of a Qa analyst.
Concentrix
As a customer service agent, I gained a lot of experience in handling challenging situations and obtaining the best options for my clients., As a member of the floor support team, I also gained a lot of knowledge about leadership, including how to give constructive criticism and create coaching sessions for team members who need to boost their abilities and output in order to meet objectives.
English as a second language
Bachelor in Science and Letters
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Supported administrative tasks, including scheduling and documentation, at various roles.
Alorica
As a service manager, I was responsible for following up with technicians and support teams from US companies to ensure that cases created through the client portal were being fixed as soon as possible until the services were restored., After that was finished, I was responsible for informing our clients that the services were back online and for following up to ensure that everything was functioning as it should.
Alorica
My responsibility as an insurance advocate is to help our members verify the progress of referral requests, medical claims, and prior authorization., Inform the members of the doctors who are available within our network of providers., Orient members to their portal so they can examine their benefits under their coverage.
