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Nkateko
Enrolment Administrator
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Competencies
Demonstrated experience with Student support and query resolution.
Demonstrated experience with Enrolment and orientation.
Demonstrated experience with Academic advice.
Demonstrated experience with Student retention.
Demonstrated experience with At-risk student and attendance monitoring.
Education
Summary
Enrolment Administrator open to new opportunities
Experience
Enrolment Administrator
Manage student queries by phone, email and in person, giving accurate information and resolving first-level issues timeously. Advise students on which modules to take, helping them make informed academic choices. Support students through the enrolment process and send orientation communication, bulk emails and reminders. Retain returning students by following up, answering their queries and supporting them through the enrolment process. Monitor attendance, assignments and academic progress, identify at-risk students and follow up with them. Help students with their results and answer their queries. Track assignments and late submissions, make sure assignments are loaded on the learning portal and inform students of resubmission requirements. Capture and maintain student information on internal systems and CRM systems, cross-checking data for accuracy. Follow up on outstanding information and documents, and prepare correspondence to students. Invigilate exams and meet deadlines under pressure during busy registration periods
Technical Business Administrator
Provided administrative support to technical teams, including scheduling, coordination and correspondence. Created and maintained accurate records, files and databases, and captured data accurately and efficiently. Checked and verified customer documentation for accuracy and followed up on missing information. Facilitated travel claims, checking supporting documents and coordinating with the finance team for accurate, timely processing. Dealt directly with customers and vendors, resolving queries calmly and following up until they were closed
Call Centre Intern
Handled client calls and emails, logged queries and followed up until they were resolved. Communicated clearly and calmly with clients over the phone, resolving issues or escalating them to the right team
Translator (Sigma AI) and Online English Teacher (Preply)
Delivered accurate, high-quality translations on time, paying close attention to detail and deadlines. Taught English online, planning lessons, giving clear feedback and communicating professionally with students
Programme Administrator
Audited programme reports for accuracy and completeness. Collected and captured data and kept organised filing and administration records. Provided general administrative support to the programme team