Boris - Customer Service Agent with 3+ years of multi-platform support

El Pacífico, Chiapas, MexicoRemoteen

Handled multiple social media accounts and incoming calls for improved customer engagement.

Provided high-quality support, resolving inquiries and issues promptly across communication channels.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in multi-channel customer support, social media management, and cross-functional collaboration.

Key Achievements

Collaborated with cross-functional teams to enhance service delivery and maintain customer records.

Skills

Customer Relationship ManagementExpert

Applied CRM skills to manage customer data and enhance communication effectiveness.

Social Media & Messaging SupportAdvanced

Managed multiple social media platforms to support customer interactions and communication.

Problem Solving & Conflict ResolutionAdvanced

Resolved customer issues efficiently, maintaining high satisfaction levels.

Video EditingIntermediate

Utilized video editing skills to create and modify visual content as part of communication efforts.

Graphic DesignIntermediate

Designed visual elements to support social media and messaging support activities.

Languages

English(Fluent)

Experience

Customer Service Agent

BK SOCIAL

2023 - Present

Handled incoming calls, responded to messages, and managed multiple social media accounts., Provided high-quality customer support, addressing inquiries and resolving issues promptly., Maintained customer records and ensured consistent communication across platforms., Collaborated with team...