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Customer Service Professional with 5+ years in transport and quality assurance
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Competencies
Provided effective client support, addressed queries, and communicated clearly to maintain high customer satisfaction.
Coordinated schedules and trip logs for deliveries, ensuring punctuality and efficiency in operations.
Facilitated clear communication with clients and team members, enhancing service delivery and internal operations.
Reviewed call recordings to identify issues, flag fraudulent calls, and suggest targeted coaching.
Proficient with Microsoft Office, Google Meet, Zoom, and ClickUp for administrative and communication tasks.
Education
Languages
Summary
Dedicated professional with extensive experience in transport logistics, customer support, and quality assessment. Skilled in communication, problem-solving, and technical tools, committed to improving service quality and operational efficiency.
Key Achievements
- Managed and delivered equipment logistics for Thabang Ka Mmino Project, ensuring timely pickups and drop-offs.
- Handled customer queries effectively, improving communication and issue resolution at Langalezulu Transport.
- Conducted quality assessments for Telesales calls, identifying fraudulent activities and recommending training improvements.
Experience
Driver
Deliver and collect equipment., Log trips., Time management., Customer service.
Customer Service Agent
Receive and address client queries., Communicate with clients on outstanding quotations., Provide clarity on customer issues.
Quality Assessor
Listen and assess calls from Telesales agents., Flag and escalate fraudulent activities., Suggest coaching and training where needed.