This is my profileContact via CazVidNinoska
Production Supervisor with 8+ years in Electronics and Customer Support
Contact
Competencies
Applied team collaboration skills to coordinate production and customer support activities.
Resolved customer complaints, device issues, and process challenges efficiently.
Assisted supervisors and supervised assembly and customer service teams.
Handled inquiries, troubleshooting, and complaint resolution for diverse customers.
Gained experience as an internal auditor, ensuring quality standards compliance.
Education
Languages
Summary
Experienced in production supervision, assembly, and customer service within electronics and support roles, leveraging strong teamwork and problem-solving skills.
Key Achievements
- Coordinated end-to-end production and final assembly for export at L3 Comunicaciones Costa Rica.
- Supervised assembly processes, reading and interpreting technical prints in English.
- Provided comprehensive customer and technical support across multiple roles, including troubleshooting and AI chatbot supervision.
Experience
Production supervisor
Coordinate production and final assembly of product for export., Participate as an interpreter during personal training (English to Spanish)., Support internal and external customers, resolving complaints and corrective actions by e-mail.
Chat Support Associate
Provide equipment and App Troubleshooting to SimpliSafe customers., Track orders., Process returns and replacement of devices., Answer customer inquiries about policies, warranty and installation of equipment, App and system usage, among others., Collaborate solving CS2U issues., Appointment setter for the App Folio account., Supervise and assist an AI chat bot in order to address prospect’s inquiries related to properties rent., Audit written and voice leads received and classified them as spam or potential prospect.
Production leader
Assist the supervisor throughout the assembly and export process., Read and interpret prints and procedures in English.
Assembly operator
Manual assembly of electronic components using tweezers and adhesives., Manual soldering, marking and labeling, manual bonding.