This is my profileContact via CazVid
Nina
Customer Service Professional with 25 years in Tourism and Real Estate
Video resume
Customer Service -Dispatcher
I have a degree in Tourism Business Administration from the Anahuac University. I am a US-Mexican citizen with 25 years of experience in the tourism sectors abd real estate. I successfuly carried out the migration of the call center from Houston, TX. to Mexico City. I have CRM skills and custoner journey abilities. I am fluent in English (mother from N.Y.) both spoken and written. I excel in personalized customer success, process management, teamwork, and interpersonsl relations.nThank you!
Contact
Mexico City, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Excelled in personalized customer success and client relations, managing customer interactions effectively.
Process ManagementAdvanced
Oversaw the migration of a call center operation, coordinating logistics and workflows across locations.
Teamwork & Interpersonal SkillsAdvanced
Built strong client and team relationships through active listening and effective communication.
CRM & Customer JourneyIntermediate
Utilized CRM tools to enhance customer interactions and optimize service processes.
Summary
Experienced customer service professional with 25 years in tourism and real estate sectors, specializing in process optimization and client relations.
Key Achievements
- Led the migration of the call center from Houston, TX to Mexico City, ensuring a smooth transition
- Managed inbound and outbound calls, reservations, and customer service for Grupo Vidanta
- Developed expertise in CRM tools, customer journey management, and process improvement
Skills
Customer ServiceProcess ManagementTeamwork & Interpersonal SkillsCRM & Customer Journey
Published on CazVid - Jul 3, 2025